Cancel Subscriptions
A Step-by-Step Guide to Canceling Recurring Memberships
Last updated
A Step-by-Step Guide to Canceling Recurring Memberships
Last updated
To cancel your recurring subscription, simply launch the /membershipstatus command in your bot. You can do this by typing /membershipstatus in the textbox, selecting the 'Membership Status' button at the bottom of the page, or selecting "Menu" and then /membershipstatus.
Once you launch the /membershipstatus command, the bot will display a message indicating how much time is left until your membership expires. Additionally, there will be a "Cancel your membership" button available to click and cancel your recurring subscription.
After clicking the 'Cancel your membership' button, the bot will ask for confirmation twice to ensure you want to proceed with canceling your membership.
After confirming on both prompts, your membership will be cancelled.
After cancelling their membership through the /membershipstatus command, users will not be removed from your chats immediately. It's important to note that cancelling a membership only prevents future charges - users won't be charged automatically again, but they will be able to access your premium chats until the end of their current prepaid period.
After cancelling your membership using the /membershipstatus command, the cancellation button will be replaced with a renewal button the next time you use the command.
As an admin, you have the ability to cancel not only your own subscription but also those of your users. To cancel a user's subscription, simply type in the command /dismember in your bot. This will display a list of all users with active memberships, giving you the option to select and cancel any of them.
Before confirming, please note that this action is irreversible and will immediately terminate the user's membership, including any recurring subscriptions. The user will also be automatically removed from all of your chats. It's crucial to use this feature with caution as it can't be undone.
After completing the previous step, you will receive a confirmation that the membership was successfully terminated. Additionally, the user whose membership was cancelled will receive a notification informing them they are no longer members.
